over the phone customer service charge for orders & consultancy

over the phone customer service charge for orders & consultancy

1. this is a charge for setting up an account for you
2. This charge is for the time to handle none online accounts
3. This is a charge for extra customer service mainly as you will not use our website on-line services 
4. For helping your register and create an account for you online
5. We may use this also for over the phone card payments to recover the higher cost of in banking fees. 
6. our administration charges 
7. Our advice in time. 

any of the above reasons