Delivery Notice            

Packages are generally dispatched within 1-2 days after receipt of payment and are shipped via our main couriers used are;

We can deliver 1KG,2KG,5KG,15KG,30KG parcels these are the weights and prices set by the website and courier. it mean you can add multiple items to your cart and only pay the fee = to the total weight in the shopping cart. 

2nd Class My Hermes / Next Day DHL Express: Hardrockuk.com post item at 3pm each day.  Any orders placed around this time or after are likely to miss that dispatch day and will be dispatched the next working day.

Tracking & insurance guide

Hardrockuk.com posts many different sizes and complexities of product ranges.  We do our best to provide adequate packaging for your goods. It can take some time to package your good and again this could miss that days dispatch date. Our policy is to try to post items in a safe a economical way( best value to the items you have purchased, depending on items value and weight. Customers online can select diferent postal services but we hold the right to post an item the way we see fit at point of courier collection.(xmas post, service not suitable, order value)  We just want to get your item to you. We often provide tracking numbers on items of value even if it is a free post service. but less value items below £46 we don’t feel it always necessary. (If you us often, you not in a rush ect)

Services often used inc;  2nd Class My hermese small packets very popular can be tracked 

DHL Express Next day with tracking upto 30kg reliable in the UK. 

medium sized order around £50-£2500 from 2kg to 30kg.  Full tracking and notification of time of arrival of your items via text or email.   best service.

European 

My Hermese Europe – 4 Day non tracking service service up to 2 kg packets. (pads or blades) charges may occurs after your purchase to insure deliveries to a country, island ect.

DHL Express or TNT FEDEX 4 day Road European Tracking service. 

We can deliver 1KG,2KG,5KG,15KG,30KG parcels these are the weights and prices set by the website and courier. 

Handling and packaging 

Built in to the on-line sales. We try our best to provide adequate boxes, wrapping ect.   Delivery is often free. There are online options for extra delivery services depending on the goods. You can see the charges in your online cart.  

Extra delivery charges for overseas sales

We often send request for any extra amounts we need to deliver goods outside the Uk.

We send an online invoice to the client for this as a requested extra service.  If you change your mind or do not reply we hold the stock in quarantine until you respond or we issue a full refund if it applies. We post items in our best value way. (=to item’s value or weight.)

We only these companies listed. Unless the item is a import item specially made our you need a special outside service. (pallet company)

Delivery Address We can deliver only to the address provided at the checkout.

Please ensure that your account details are up to date when placing an order.

We are not responsible for last minute changes that
might be made with online or over the phone ect.

Tracking your orders

RoyalMail and interlink provide reliable and cost-effective delivery to all destination within the UK and worldwide. Having purchased an item from www.hardrockuk.com the items are packaged you can add notes to help us on the web site. Then your Item  wrapped placed in a plastic postal bag or bubble wraped, Marked as preparation in progress, dispatched via My Hermese or DHL Express, a tracking reference number will be emailed to you or added to your account on-line,  only interlink has a text and email service we need your mobile to text you as the item arrives within 1 mile of your address.  

To track the progress of you parcel (small packets) within the UK click the links below: 

My Hermes 
https://www.myhermes.co.uk/tracking-results.html?trackingNumber=      2nd Class service in 3-5 days deliveries all over UK & Europe, small packet, order less then £50. 

DHL EXPRESS – Next Day Tract TEXT & Email                                                                   

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sales of goods act

 1 Definitions

In these conditions, unless the
context requires otherwise:

1.1 ‘Buyer’ means the person
who buys or agrees to buy the goods from the Seller;

1.2 ‘Conditions’ means the
terms and conditions of sale set out in this document and any special terms and
conditions agreed in writing by the Seller;

1.3 ‘Delivery Date’ means the
date specified by the Seller when the goods are to be delivered;

1.4 ‘Goods’ means the articles
which the Buyer agrees to buy from the Seller;

1.5 ‘Price’ means the price for
the Goods excluding carriage, packing, insurance and VAT; and

1.6 ‘Seller’ means the person
whose name and address appears in the box marked ‘Seller’ overleaf.

2 Conditions applicable

2.1 These Conditions shall
apply to all contracts for the sale of Goods by the Seller to the Buyer to the
exclusion of all other terms and conditions including any terms or conditions
which the Buyer may purport to apply under any purchase order, confirmation of
order or similar document.

2.2 All orders for Goods shall
be deemed to be an offer by the Buyer to purchase Goods pursuant to these
Conditions.

2.3 Acceptance of delivery of
the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of
these Conditions.

2.4 Any variation to these
Conditions (including any special terms and conditions agreed between the
parties) shall be inapplicable unless agreed in writing by the Seller.

3 Price and payment

3.1 The Price shall be the
price set out overleaf. The Price is exclusive of VAT which shall be due at the
rate ruling on the date of the Seller’s invoice.

3.2 Payment of the Price and
VAT shall be due within 30 days of the date of the invoice. Time for payment
shall be of the essence.

3.3 Interest on overdue
invoices shall accrue from the date when payment becomes due from day to day
until the date of payment at a rate of 3% above Barclays or HSBC Bank plc’s base rate
from time to time in force and shall accrue at such a rate after as well as
before any judgment.

3.4 Late payment. The price is
subject to compound interest at 5% above the bank of England base rate.

4 The Goods

The quantity and description of
the Goods shall be as set out in the Seller’s quotation.

5 Warranties and liability

The Seller warrants that the
Goods supplied will at the time of delivery correspond to the description given
by the Seller. Except where the Buyer is dealing as a consumer (as defined in
the Unfair Contract Terms Act 1977 Section 12 as amended and/or the Unfair
Terms in Consumer Contracts Regulations 1999 Regulation 3(1) all other
warranties, conditions or terms relating to fitness for purpose, quality or
condition of the Goods, whether express or implied by statute or common law or
otherwise are excluded to the fullest extent permitted by law.

6 Delivery of the Goods

Delivery of the Goods shall be
made to the Buyer’s address on the Delivery Date. The Goods may be delivered in
advance of the Delivery Date upon the giving of reasonable notice to the Buyer.
The Buyer shall make all arrangements to take delivery of the Goods whenever
they are tendered for delivery.

7 Acceptance of the Goods

7.1 The Buyer shall be deemed
to have accepted the Goods 7 days after delivery to the Buyer.

7.2 After acceptance the Buyer
shall not be entitled to reject Goods which are not in accordance with the
contract.

8 Title and risk

8.1 Following delivery, the
goods shall remain the sole and absolute property of the Seller until 100% payment
for the goods has been made by the Buyer in full. The seller:  Hardrock UK / www.hardrockuk.com and it’s associated brands and companies until paid for in full. 100% cleared funds.  Any late payment the company reserves the right to charge 5% above the bank of England base rate per month and each month thereafter. in compound interest rates.  The company reserves the right to do this where no payment has been made.

8.2 Risk shall pass on the delivery of the Goods.

9 Remedies of Buyer

9.1 Where the Buyer rejects any
Goods then the Buyer shall have no further rights whatever in respect of the
supply to the Buyer of such Goods or the failure by the Seller to supply Goods
which conform to the contract of sale.

9.2 Where the Buyer accepts or
has been deemed to have accepted any Goods then the Seller shall have no
liability whatever to the Buyer in respect of those Goods.

9.3 The Seller shall not be
liable to the Buyer for late delivery or short delivery of the Goods.

10 Proper law of contract

This contract is subject to the
law of England and Wales.

This Web site was created using PrestaShop open-source software.

The post Legal Notice appeared first on HardrockUk.

Welcome to ourshop!

If you visit our shop it means that you automatically accept all these
terms and conditions. Please carefully read all information concerning our
guidelines, terms and agreements. Nowadays it is very important to care about
the information because we are living in the informational society and you
can’t underestimate the way information will be used and shared. Trust is the
cornerstone of friendship and we appreciate your decision to choose our store. We
are giving you a full access to different types of information concerning your
account.

Additionally please note that our website contains
numerous trademarks which can belong both to our company and third party
companies. Using the logos, icons and service names is prohibited in any manner
that is likely to cause confusion among our customers, and will be considered a
violation of copyright law. We reserve the right to make changes to these terms
and conditions at any time without prior notifications.

Returns Policy

 How To Return An Item

Return Exceptions

Some items cannot be returned These include;

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. We will accept returns items for any reason. as long as it is in new like condition.

 Returns should be no the basis of the buyer has purchased the wrong size, shape, 

We are not liable for shipping cost in returns if an item is returned due to buyers remorse. ( there has to be something wrong with it)

 Exchanges
If your item is in like new condition, you may exchange your item for a
different size or grit / model ect.  

 Electrical/ Machinery items

Sold under manufacturer’s warranty. Most are
subject to independent engineers analysis. Upon his/ their report the
issue/fault could be fixed free of charge within the manufacturer’s warranty
and parts.  Items are sold as a industrial
serviceable items. (This includes all our “Roc” stone equipment.)

Please allow up to 30 days.

Goods damaged in transit

Depending on delivery option selected at the
checkout, each case will be assessed on individual merits. Please allow 5
working days from date of notification to evaluate and up to 30 days to issue a
refund.

  Accepted Methods of Payment;

As a dot com company we
prefer payments via online sales, Paypal invoices, bank transfers. Payment
systems often involve the use of our computer or electrical device. We may need
time to issue or receive check funds. We are not responsible for delays and
system malfunctions.

Legal

sales of goods act

 1 Definitions

In these conditions, unless the
context requires otherwise:

1.1 ‘Buyer’ means the person
who buys or agrees to buy the goods from the Seller;

1.2 ‘Conditions’ means the
terms and conditions of sale set out in this document and any special terms and
conditions agreed in writing by the Seller;

1.3 ‘Delivery Date’ means the
date specified by the Seller when the goods are to be delivered;

1.4 ‘Goods’ means the articles
which the Buyer agrees to buy from the Seller;

1.5 ‘Price’ means the price for
the Goods excluding carriage, packing, insurance and VAT; and

1.6 ‘Seller’ means the person
whose name and address appears in the box marked ‘Seller’ overleaf.

2 Conditions applicable

2.1 These Conditions shall
apply to all contracts for the sale of Goods by the Seller to the Buyer to the
exclusion of all other terms and conditions including any terms or conditions
which the Buyer may purport to apply under any purchase order, confirmation of
order or similar document.

2.2 All orders for Goods shall
be deemed to be an offer by the Buyer to purchase Goods pursuant to these
Conditions.

2.3 Acceptance of delivery of
the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of
these Conditions.

2.4 Any variation to these
Conditions (including any special terms and conditions agreed between the
parties) shall be inapplicable unless agreed in writing by the Seller.

3 Price and payment

3.1 The Price shall be the
price set out overleaf. The Price is exclusive of VAT which shall be due at the
rate ruling on the date of the Seller’s invoice.

3.2 Payment of the Price and
VAT shall be due within 30 days of the date of the invoice. Time for payment
shall be of the essence.

3.3 Interest on overdue
invoices shall accrue from the date when payment becomes due from day to day
until the date of payment at a rate of 3% above Barclays or HSBC Bank plc’s base rate
from time to time in force and shall accrue at such a rate after as well as
before any judgment.

3.4 Late payment. The price is
subject to compound interest at 5% above the bank of England base rate.

4 The Goods

The quantity and description of
the Goods shall be as set out in the Seller’s quotation.

5 Warranties and liability

The Seller warrants that the
Goods supplied will at the time of delivery correspond to the description given
by the Seller. Except where the Buyer is dealing as a consumer (as defined in
the Unfair Contract Terms Act 1977 Section 12 as amended and/or the Unfair
Terms in Consumer Contracts Regulations 1999 Regulation 3(1) all other
warranties, conditions or terms relating to fitness for purpose, quality or
condition of the Goods, whether express or implied by statute or common law or
otherwise are excluded to the fullest extent permitted by law.

6 Delivery of the Goods

Delivery of the Goods shall be
made to the Buyer’s address on the Delivery Date. The Goods may be delivered in
advance of the Delivery Date upon the giving of reasonable notice to the Buyer.
The Buyer shall make all arrangements to take delivery of the Goods whenever
they are tendered for delivery.

7 Acceptance of the Goods

7.1 The Buyer shall be deemed
to have accepted the Goods 7 days after delivery to the Buyer.

7.2 After acceptance the Buyer
shall not be entitled to reject Goods which are not in accordance with the
contract.

8 Title and risk

8.1 Following delivery, the
goods shall remain the sole and absolute property of the Seller until 100% payment
for the goods has been made by the Buyer in full. The seller:  Hardrock UK / www.hardrockuk.com and it’s associated brands and companies until paid for in full. 100% cleared funds.  Any late payment the company reserves the right to charge 5% above the bank of England base rate per month and each month thereafter. in compound interest rates.  The company reserves the right to do this where no payment has been made.

8.2 Risk shall pass on the delivery of the Goods.

9 Remedies of Buyer

9.1 Where the Buyer rejects any
Goods then the Buyer shall have no further rights whatever in respect of the
supply to the Buyer of such Goods or the failure by the Seller to supply Goods
which conform to the contract of sale.

9.2 Where the Buyer accepts or
has been deemed to have accepted any Goods then the Seller shall have no
liability whatever to the Buyer in respect of those Goods.

9.3 The Seller shall not be
liable to the Buyer for late delivery or short delivery of the Goods.

10 Proper law of contract

This contract is subject to the
law of England and Wales.

This Web site was created using PrestaShop open-source software.

The post Terms and conditions and how to return an item to Hardrock UK appeared first on HardrockUk.

Hardrock UK is based in the Northwest of the United Kingdom. Areas of our main business are Manchester, Leeds, Liverpool, Lancaster, Wigan, Hull, North UK. We operate from a small farm based unit and concentrate on affordable logistic solutions to the stone industry. We have extensive close links with international based factories that produce our customised diamond tools, electric wet polishers, masonry wet stone cutter saws, wet routers, bridge saws and many other specialized equipment.  Networking with over 80 companies we import and stock goods from many of the market leaders.

Diamond Tool Products.
Our own customised Piranha diamond blade range with pre-drilled flange holes are proving to be highly successful owing to their versatility and user friendliness.
Ceramica dry diamond polishing pads.
Cobra wet diamond polishing pads.
Premium quality polishing pads manufactured in Korea, branded and distributed by Hardrockuk.com. An extensive range of polishing pads is potentially available from this manufacturer.
Core Drills.
We import box loads of small diameter core drills for the stone industry. eg,35mm granite with 1/2″ BSP-GAS male & M14 female fitting for both super thin wall 1.2mm and standard wall 3.0mm full crowned highest quality segments. After that we can produce to your requirements normally within 2 days.
Other diamond products such as CNC tooling , profiling wheels, for all major machine manufacturers or an alternative copy can be provided on request.

Our import licence.
As we hold many types of accounts with HMCE. We feel that we would like to offer our customer full use of the facilities.  It is a complex procedure to import container loads and very time consuming process.  We offer you the service of buying pallet quantities of product and adding these to our containers. You must be a paying Diamond member to do so. All VATduty HMRC charges will be made to your company under our freight forwarding licences.
Our license is related to only the stone industry but as this would include machinery the extent of possibilities could include;
Machinery                                                                         Stone Products in any material
Bridge saws                                                                     A Pallet of natural stone tiles = 50 min
Gang saws                                                                       20 minimum polished stone worktops
Edge polishers                                                                Stone carvings
Diesel generators                                                           Fireplace surrounds
Diggers                                                                             Stone tables, benches, stools, etc.
Drilling riggs                                                                     Stone sinks, troughs.
Moles                                                                                 Block paving/ granite sets 20-250sq m
Any diamond stone tool                                                  Wall cladding, paving flags, etc.
Metal working , tools, engineering etc.             

We can help you with your business on many levels. We can do large scale CAD Drawing on Projects, work with architects and site project managers to deliver a semi finished ready to install product label in pallet loads for individual projects. We can use our data base of stone masons to install major projects works any where in the UK, Ireland, EU
granite, marble, onyx, limestone, from many countries.
We just want to help your firm so become a diamond Import member today!

You don’t have to be a large firm to deal with us!

Customer Services email:  info (at) hardrockuk.com

Telephone:+44 1706 220795

• Hardrock uk
• The Stone Yard Irongate Barn
• Holcombe Road
• Helmshore
• Rossendale
• Lancashire
• BB4 4AN
• 01706 220795

News Letters click here
Welcome Register New subscribers
Create an Trading Account click here
Log-in / Create web site account

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Our secure payments 

Are with SSL,   SSL is an encryption software that make it hard to crack / hack our website. means your data is safe.

Using Visa/Mastercard/Paypal

PayPal uses cutting-edge data encryption, fraud detection tools and all kinds of other advanced techniques to improve security. This is why your customers will feel comfortable paying you.

PayPal customers prefer using PayPal. So  they will pay more through PayPal than through other payment methods.

PayPal makes it easy for customers because they don’t need to re-enter their debit or credit card details every time they buy.

Have questions?Contact us online
              or call sales 0844 338 0470*    0800 358 7911 Payal UK

*For 0844 numbers: Calls charged up to 5p per minute on the BT network (minimum fee 5.5p) Mobile and other network costs may vary. 

Bank Transfers

Email customer services:       info@hardrockuk.com

The post Secure payment appeared first on HardrockUk.

I have no intentions to buy or sell our data on our site it is stored on our server database. it is sometimes shared with website engineers to fix issues in regards our web site upgrades or fixing issues related to the website. 

We have a newsletter we send out about once per month this is legally done with (mail chimp) so you can unsubscribe but stay as a member on the Hardrock UK  web site.

• your payments details are destroyed.
• we do not have access to card details this is done with Pay Pal or stripe our on line payment details.
• if you send bank transfers = this is also secure. We do not sell your bank information.

We try our best not to talk about clients personal information but may do internally in staff / accountancy meetings.  We try not to talk to other clients about you & your purchases but may generalize about saying “another customer   purchased this products and seems pleased with it”

Privacy policy

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I am not really sure what to write here.  If you have ordered on-line products you wish to cancel or return please let us know as soon as possible.

The right of withdrawal once you place an order and you have paid you have entered a contract. 

We are pretty reasonable if you have made a mistake and wish to swap an item or something. 

you should just contact us. We have an EU legal 30 day returns policy. 

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