Delivery Notice            

Packages are generally dispatched within 1-2 days after receipt of payment and are shipped via our main couriers used are;

We can deliver 1KG,2KG,5KG,15KG,30KG parcels these are the weights and prices set by the website and courier. it mean you can add multiple items to your cart and only pay the fee = to the total weight in the shopping cart. 

2nd Class My Hermes / Next Day DHL Express: Hardrockuk.com post item at 3pm each day.  Any orders placed around this time or after are likely to miss that dispatch day and will be dispatched the next working day.

Tracking & insurance guide

Hardrockuk.com posts many different sizes and complexities of product ranges.  We do our best to provide adequate packaging for your goods. It can take some time to package your good and again this could miss that days dispatch date. Our policy is to try to post items in a safe a economical way( best value to the items you have purchased, depending on items value and weight. Customers online can select diferent postal services but we hold the right to post an item the way we see fit at point of courier collection.(xmas post, service not suitable, order value)  We just want to get your item to you. We often provide tracking numbers on items of value even if it is a free post service. but less value items below £46 we don’t feel it always necessary. (If you us often, you not in a rush ect)

Services often used inc;  2nd Class My hermese small packets very popular can be tracked 

DHL Express Next day with tracking upto 30kg reliable in the UK. 

medium sized order around £50-£2500 from 2kg to 30kg.  Full tracking and notification of time of arrival of your items via text or email.   best service.

European 

My Hermese Europe – 4 Day non tracking service service up to 2 kg packets. (pads or blades) charges may occurs after your purchase to insure deliveries to a country, island ect.

DHL Express or TNT FEDEX 4 day Road European Tracking service. 

We can deliver 1KG,2KG,5KG,15KG,30KG parcels these are the weights and prices set by the website and courier. 

Handling and packaging 

Built in to the on-line sales. We try our best to provide adequate boxes, wrapping ect.   Delivery is often free. There are online options for extra delivery services depending on the goods. You can see the charges in your online cart.  

Extra delivery charges for overseas sales

We often send request for any extra amounts we need to deliver goods outside the Uk.

We send an online invoice to the client for this as a requested extra service.  If you change your mind or do not reply we hold the stock in quarantine until you respond or we issue a full refund if it applies. We post items in our best value way. (=to item’s value or weight.)

We only these companies listed. Unless the item is a import item specially made our you need a special outside service. (pallet company)

Delivery Address We can deliver only to the address provided at the checkout.

Please ensure that your account details are up to date when placing an order.

We are not responsible for last minute changes that
might be made with online or over the phone ect.

Tracking your orders

RoyalMail and interlink provide reliable and cost-effective delivery to all destination within the UK and worldwide. Having purchased an item from www.hardrockuk.com the items are packaged you can add notes to help us on the web site. Then your Item  wrapped placed in a plastic postal bag or bubble wraped, Marked as preparation in progress, dispatched via My Hermese or DHL Express, a tracking reference number will be emailed to you or added to your account on-line,  only interlink has a text and email service we need your mobile to text you as the item arrives within 1 mile of your address.